Frequently asked questions
Help for diners and restaurant teams. Updated October 26, 2026.
20 answers
How do I find a restaurant and its full menu?
Open Restaurant of the week or Our partners on the homepage. Open a published restaurant page, then choose Full menu. Restaurant pages show owner-published information; availability and prices should be confirmed with the restaurant.
How is Restaurant of the week selected?
The weekly selection comes from owner-published pages. Use my location can favor nearby restaurants with saved coordinates. Without location permission or matching nearby data, a general weekly selection is shown.
How do I search Ongoing deals?
Choose Ongoing deals! on the homepage. Search by restaurant, offer or item name, offer type, city or exact ZIP/postal code. Find deals near me requests location permission and supports a 5–100 km radius. Restaurants without saved coordinates cannot appear in distance results.
When is a deal available and how do I redeem it?
Read Available now or Scheduled, the restaurant time zone, weekdays, daily window, eligible items and expiration. Present the offer to restaurant staff and confirm eligibility before ordering. Staff apply the offer; publishing does not automatically change online or POS checkout totals.
Is an extra percentage added to my regular RDC percentage?
Extra percentages apply sequentially to the eligible amount after the regular RDC discount. For example, 25% RDC followed by 10% extra gives 32.5% off the original eligible amount, not 35%. Taxes and tips are excluded. Read each offer’s terms.
What if location permission is denied?
Search by city or ZIP/postal code instead. For weekly restaurant and deal discovery, location is requested only when you choose the location button. Coordinates stay in browser memory and are not sent to those public feeds.
Can I use RDC points toward my bill or withdraw cash?
Participating restaurants must opt in and set the credit value. In Wallet, follow the bill-credit code instructions; codes expire after 15 minutes. Current redemption supports eligible USD POS checks with cash for the remaining amount. Taxes and tips remain payable. This is bill credit, not a cash withdrawal.
Can I convert Marriott Bonvoy or other partner points?
No partner transfer is currently active. Marriott Bonvoy and future partner conversions remain pending partner approval, API access, agreed rates, eligibility and settlement. Do not send partner credentials or assume a conversion rate.
How does the restaurant slideshow work?
Pictures advance every five seconds. Hover pauses image rotation; videos play to their end, up to two minutes. Use video controls to stop playback or change sound; browsers may require you to turn sound on. Full menu opens the restaurant menu.
How do I choose or change a restaurant subscription?
Register or sign in, then open Profile > Annual subscription. Compare Discover, Engage, Operate, Optimize and Enterprise, view current prices and request a plan. An administrator approves activation. Eligible new accounts receive a 30-day trial; an upgrade does not restart an existing trial.
What do the restaurant tiers include?
Discover covers the public profile, menu and media. Engage adds dining benefits and loyalty tools. Operate adds POS, kitchen and workforce tools. Optimize adds sales and single-restaurant location analytics. Enterprise supports cross-restaurant reporting and group implementation scoping. Actual access depends on the approved package and your assigned permissions.
How many pictures and videos can I publish?
Open Profile > Restaurant pictures for up to 20 pictures, each with a description. Open Public restaurant page and videos for up to three described MP4 or WebM videos. Each video can be up to 30 MB and two minutes. Follow the upload screen’s file limits and republish after changing source media.
How do I create an extra restaurant discount?
Open Profile > Extra discounts & ongoing deals. Choose percentage, fixed amount with currency, meal, buy-one-get-one or complimentary item. Select the eligible bill or saved active menu items and locations. Enter clear terms, time zone, start date, weekdays, optional daily times and expiration, or leave expiration blank for until stopped. Save and verify the saved tile.
How do I stop or edit a deal?
Open its saved tile to edit it, or use Stop to remove it from the public feed. You can resume a stopped offer. Open diner pages refresh about once a minute. Reopen and save affected offers after menu or restaurant details change. Use separate offers for overnight time windows.
Does publishing a deal update the register automatically?
No. Staff must apply the published terms when the diner presents the offer. Confirm the eligible items, membership discount, extra offer, taxes and tips before completing payment. Publication alone does not calculate a bundle or change checkout totals.
How do I compare restaurants or physical locations?
Open Analytics > Global scorecard. Select permitted restaurants or a group, choose dates and apply the report. Filter countries or locations and export CSV. Optimize supports a single restaurant and its locations; cross-restaurant reports require Enterprise for every selected restaurant. Access is restricted to your approved scope.
What do the analytics measure?
The global scorecard uses paid RDC POS records for net sales, weighted average order value, menu units/revenue and category shares. Labor uses approved closed time entries and saved base wage snapshots; it is a coverage-dependent estimate. Review prompts are rules for managers to investigate, not predictions, causal findings or employee performance verdicts.
Are live exchange rates, sentiment and profit comparisons connected?
Recorded transaction references support USD equivalents. The Open Exchange Rates adapter and durable cache are prepared, but live rates need an approved configured key. External review sentiment, CPI/PPP normalization, comparable profit and predictive models remain pending validated data and integrations. Read Connections & definitions before comparing results.
Where can I use these features on mobile?
The responsive website supports phone and desktop browsers. The mobile project shares restaurant, employee, POS and diner web workspaces. A native App Store or Google Play release is not confirmed. Do not assume a new store binary is available.
How do I get help if a change does not save?
Keep the error message and note the screen, time, restaurant and action. Do not include passwords or payment details. Signed-in diners and restaurants can open Support to create a ticket and follow the conversation. For contact, use support@restaurantdiscount.club.
Still need help? Open Support in your account or email support@restaurantdiscount.club.